Contact

Contact information

If you have any questions about our products, orders, shipping, or returns, please get in touch with us.

Our customer support team will aim to respond to enquiries as soon as possible.

Company details

• Bioactive Labs Ltd (trading as Bioactive Labs)
• Company number: 17009825
• Registered office: 61 Bridge Street, Kington, HR5 3DJ, United Kingdom

Email

Email is the fastest route and the only one that reaches everyone.

For anything about a specific order or vial, include the order reference or the lot number. That saves a round trip and usually gets you an answer first time.

What we can help with

• Certificates of analysis and raw chromatograms for any lot.
• Safety data sheets for any catalogue item.
• Order status, tracking, and delivery problems.
• Bulk and institutional pricing.
• Purity disputes and replacements.

What we cannot help with

We cannot advise on dosing, administration, protocols, or the use of any compound in humans or animals, and we will not answer questions framed that way. Everything here is sold for laboratory research. Our support stops at the science of the material itself: identity, purity, stability, handling and storage.